Shipping & Delivery Policy

1. Introduction

At STRANLEIGH, we aim to provide a reliable and transparent shopping and delivery experience.

We work with delivery and fulfilment partners to ensure that customer orders are processed and dispatched appropriately.

This policy explains how orders, shipping charges, delivery estimates and delivery-related concerns are handled.

2. Order Processing

Orders are processed after payment has been successfully authorised.

Processing may include order verification, stock confirmation, packaging and preparation for dispatch.

Processing times may vary depending on product availability, order volume and fulfilment arrangements.

Order confirmation does not mean that an order has already been dispatched.

Customers will receive confirmation when their order has been placed successfully.

3. Delivery Destinations

STRANLEIGH serves customers in the United Kingdom.

Available delivery destinations are determined by the shipping options displayed during checkout.

Orders can only be completed for delivery addresses supported by our checkout system.

4. Delivery Times

Estimated delivery times are provided during the shopping or checkout process, where applicable.

The delivery timeframe applicable to your order will depend on the delivery arrangements agreed when you place your order.

Unless a different delivery period has been agreed, orders will be delivered within 30 days of the contract being concluded, in accordance with applicable UK consumer law.

Delivery estimates may be affected by logistical circumstances, carrier disruptions, customs processing or other events outside our reasonable control.

Any delay does not remove your statutory consumer rights.

5. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

The total amount payable will be presented before you confirm your order.

Any promotional shipping offers will apply only where expressly displayed during the purchasing process.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

Where tracking information is available, it will be provided after dispatch.

Please note that carrier tracking information may take time to become active.

7. Delivery Partners

We use delivery and fulfilment partners to transport customer orders.

The delivery provider may vary depending on the destination, product and fulfilment arrangements.

Some orders may be dispatched from fulfilment facilities outside the United Kingdom.

8. Customs and Import Charges

Where products are shipped internationally, customs procedures may apply.

Any mandatory import charges or additional costs payable by the customer will be disclosed before purchase where required by law.

Customers will not be responsible for undisclosed additional charges that we are legally required to include or disclose before the order is placed.

9. Incorrect Delivery Addresses

Customers should provide accurate and complete delivery information at checkout.

If you notice an error after placing your order, please contact help@stranleigh.com as soon as possible.

We will attempt to correct the information before dispatch where reasonably possible.

Changes may not be possible once a parcel has entered the delivery network.

10. Delayed Orders

If your order has not arrived within the agreed delivery period, please contact our customer support team.

We will investigate the matter and work towards an appropriate resolution.

Where goods are not delivered as required by applicable law, customers may have the right to cancel the order and receive a refund.

11. Lost or Missing Parcels

If tracking indicates that your order has been delivered but you have not received it, please contact us.

We will investigate the situation with the delivery provider.

Responsibility for the goods generally remains with STRANLEIGH until they are delivered into your physical possession or that of a person you have nominated, subject to applicable legal exceptions.