1. Introduction
Welcome to STRANLEIGH.
At STRANLEIGH, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our online store, purchase our products or contact our customer support team.
STRANLEIGH operates an online store specialising in women's handbags and fashion accessories.
For questions concerning this Privacy Policy or your personal information, please contact help@stranleigh.com.
2. Information We Collect
When you interact with our website, we may collect the following categories of personal information:
- Personal identification information, including your name.
- Contact information, including your email address and any telephone number you voluntarily provide.
- Billing and delivery addresses.
- Order details and purchase history.
- Payment transaction information.
- Customer service communications.
- Device information, IP addresses and browser information.
- Website usage information and shopping preferences.
We may collect information directly from you, automatically through your interactions with our website, or from service providers involved in processing your orders.
3. How We Use Your Information
We use personal information to:
- Process, confirm and fulfil orders.
- Arrange deliveries and communicate shipping updates.
- Process payments through Stripe.
- Provide customer support.
- Handle returns, refunds and order-related enquiries.
- Maintain the security of our website.
- Detect and prevent fraudulent transactions.
- Improve our products, website and customer experience.
- Comply with applicable legal obligations.
- Send promotional communications where legally permitted.
Depending on the circumstances, our legal bases for processing personal information include contractual necessity, legal obligations, legitimate interests and consent.
4. Payment Processing
Payments are processed using Stripe and the payment methods made available at checkout.
Stripe may collect and process payment information, transaction details and other information necessary to complete payments, prevent fraud and comply with applicable financial regulations.
STRANLEIGH does not independently store complete payment card numbers or card security codes.
For information about Stripe's privacy practices, please visit:
5. Sharing Personal Information
We may share personal information with service providers when reasonably necessary to operate our online store.
These may include:
- Shopify, our e-commerce platform.
- Stripe, our payment processing provider.
- Delivery and fulfilment providers.
- Website hosting and technical support providers.
- Customer service providers.
- Analytics and advertising partners, where permitted.
- Professional advisers and regulatory authorities where legally necessary.
We do not share personal information with unrelated third parties without an appropriate legal basis.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, maintain shopping baskets, assist with checkout and improve the customer experience.
Certain technologies may also be used for analytics and advertising where permitted by applicable law.
Where consent is legally required, we seek that consent before using the relevant non-essential technologies.
You can find more information in our Cookie Policy.
7. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration and disclosure.
Payment processing is handled through established payment infrastructure.
Although we take precautions to protect personal information, no internet-based system can guarantee absolute security.
8. International Data Transfers
Our website, payment processors and fulfilment providers may process personal information in countries outside the United Kingdom.
Where international transfers are subject to applicable data protection requirements, appropriate safeguards will be used.
You may request further information about relevant international transfers by contacting our customer support team.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods depend on the nature of the information, applicable legal obligations, contractual requirements and legitimate business needs.
When personal information is no longer required, we take appropriate steps to delete or anonymise it.
10. Your Rights
Subject to applicable data protection legislation, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to certain processing activities.
- Restrict certain processing activities.
- Request data portability.
- Withdraw consent where processing relies on consent.
You may submit privacy-related requests by emailing help@stranleigh.com.
You may also have the right to complain to the UK Information Commissioner's Office.
11. Marketing Communications
Where legally permitted, STRANLEIGH may send promotional emails concerning products, collections and special offers.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the communication.
Unsubscribing from marketing does not prevent us from sending essential communications relating to your orders.
12. Children's Privacy
Our website and products are intended for general consumers and are not specifically directed towards children.
We do not knowingly collect children's personal information in circumstances where doing so would be unlawful.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, technology or legal obligations.
The latest version will be published on our website.
14. Contact Us
For questions concerning privacy or personal data:
STRANLEIGH
Email: help@stranleigh.com