1. Introduction
At STRANLEIGH, we are committed to providing a secure and convenient payment experience.
This Payment Policy explains how transactions are processed when purchasing products from our online store.
2. Payment Processing Provider
Payments made through STRANLEIGH are processed using Stripe.
Stripe is a payment services provider that facilitates secure electronic transactions.
We use Stripe to process payments and related transactions in accordance with applicable payment processing requirements.
3. Accepted Payment Methods
We accept the payment methods displayed during checkout.
Depending on availability, these may include credit cards, debit cards and supported digital payment methods.
The payment methods available for your purchase will be shown before you confirm your order.
4. Currency
Prices on our United Kingdom storefront are displayed in British pounds sterling (GBP).
The final amount charged and the applicable transaction currency will be displayed during checkout.
If your payment account uses another currency, your bank or card provider may apply currency conversion rates or additional charges.
5. Payment Security
Customer payment information is processed through Stripe's payment infrastructure.
We use established payment processing technology to support the security of online transactions.
STRANLEIGH does not independently store complete card numbers or card security codes.
6. Payment Authorisation
Orders are subject to successful payment authorisation.
If a transaction is declined, the order may not be completed.
Payment authorisation may be affected by insufficient funds, incorrect payment details, bank restrictions or security verification requirements.
For assistance with an unsuccessful payment, please contact help@stranleigh.com.
7. Pricing and Additional Charges
The total purchase amount will be displayed before payment confirmation.
Applicable shipping charges, taxes and mandatory additional fees will be disclosed during the purchasing process.
We do not intentionally impose undisclosed charges after an order has been completed.
8. Fraud Prevention
To help protect customers and prevent unauthorised transactions, certain orders may be subject to additional verification.
We may request information reasonably necessary to verify a transaction.
Orders associated with suspected fraud may be declined or cancelled in accordance with applicable law.
9. Refunds
Where a refund is due, it will normally be issued to the original payment method.
Refund transactions are processed through the relevant payment infrastructure, including Stripe where applicable.
Refunds will be issued within the applicable legal timeframe.
The time required for the funds to appear in your account may depend on your payment provider.
Our Returns & Refunds Policy provides further information about refund eligibility and procedures.
10. Payment Disputes
If you notice an unrecognised payment or believe there has been an error with your transaction, please contact us.
Our customer support team will investigate the matter and work towards an appropriate resolution.
You may also contact your payment provider regarding any rights available to you.
Nothing in this policy restricts your right to raise a legitimate payment dispute or chargeback.
11. Contact Information
For payment enquiries:
STRANLEIGH Customer Support
Email: help@stranleigh.com