1. Welcome to STRANLEIGH Customer Care
At STRANLEIGH, we believe that exceptional customer service is an essential part of a premium shopping experience.
We are committed to providing clear communication, helpful assistance and reliable support throughout your shopping journey.
Whether you have a question about our handbags, need assistance with an order or would like information about a return, our customer support team is here to help.
2. Contact Information
For all customer enquiries, please contact:
STRANLEIGH Customer Support
Email: help@stranleigh.com
Our customer service team handles enquiries through email.
3. Order Assistance
If you need assistance with an existing order, please include your order number and the email address used during checkout.
This helps us identify your purchase and investigate your enquiry efficiently.
4. Shipping and Delivery Enquiries
For questions regarding order processing, delivery estimates or tracking information, please contact our support team.
We will assist you with the available information and investigate delivery concerns where necessary.
5. Returns and Refunds
If you wish to request a return, report a faulty product or enquire about a refund, please email our support team.
Our Returns & Refunds Policy provides further information about eligibility, procedures and statutory consumer rights.
6. Product Enquiries
If you have questions about our handbags or accessories before purchasing, please contact us.
We will aim to provide helpful information regarding product features, materials, dimensions and available variations.
7. Payment Assistance
If you experience a payment problem or have concerns about a transaction, please email help@stranleigh.com.
We will investigate payment-related enquiries and assist where appropriate.
8. Customer Complaints
We take customer feedback and complaints seriously.
If you are dissatisfied with any aspect of your shopping experience, please contact our support team with a description of your concern.
We will review your enquiry and work towards a fair resolution in accordance with applicable consumer protection requirements.
9. Customer Privacy
Personal information shared with our customer support team is handled in accordance with our Privacy Policy.
We may request information reasonably necessary to verify your identity or locate your order.
We will never ask you to send your complete payment card details or card security code by email.
10. Our Commitment
At STRANLEIGH, we aim to provide professional communication, transparent information and respectful customer service.
We value the trust placed in our brand and appreciate every customer who chooses to shop with us.
STRANLEIGH
Timeless Elegance. Everyday Confidence.
Customer Support: help@stranleigh.com