1. Overview
Welcome to STRANLEIGH.
These Terms and Conditions govern your access to and use of our online store, including purchases made through our website.
Throughout these Terms and Conditions, the terms "we", "us" and "our" refer to STRANLEIGH.
By using our website or purchasing our products, you agree to the applicable terms described below.
Please read these Terms and Conditions carefully before placing an order.
2. About Our Store
STRANLEIGH is an online fashion accessories retailer specialising in women's handbags and related products.
Our store operates through Shopify and uses Stripe to facilitate payment processing.
For customer service enquiries, please contact help@stranleigh.com.
3. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to interfere with website security.
- Access restricted systems without authorisation.
- Submit false or misleading information.
- Distribute malicious software or harmful code.
- Infringe intellectual property rights.
- Interfere with other customers' ability to use our website.
We reserve the right to take reasonable action to protect our website, customers and business against misuse.
4. Products and Descriptions
We make reasonable efforts to ensure that product descriptions, images, prices and specifications are accurate.
Product colours may appear slightly different depending on screen settings and lighting conditions.
Where relevant, product pages provide information about materials, dimensions, styles and available variations.
We aim to ensure that products supplied correspond to their descriptions.
Your statutory rights remain unaffected if a product is faulty or not as described.
5. Prices
Product prices are displayed in the currency shown on our website and during checkout.
For purchases made through our United Kingdom storefront, prices are displayed in British pounds sterling (GBP).
Prices may change from time to time.
However, price changes will not affect orders that have already been accepted, except where otherwise agreed or legally permitted.
Any applicable taxes, shipping charges and mandatory additional fees will be disclosed before payment.
6. Placing an Order
When placing an order, you are responsible for providing accurate billing, contact and delivery information.
Once an order has been submitted, you will receive confirmation by email.
We may decline or cancel an order for legitimate reasons, including:
- Unavailable products.
- Unsuccessful payment authorisation.
- Suspected fraudulent activity.
- Errors affecting order fulfilment.
- Circumstances that prevent lawful completion of the transaction.
If an order is cancelled after payment has been collected, an appropriate refund will be issued.
7. Payment Processing
Payments are processed through Stripe using the payment methods displayed at checkout.
All transactions are subject to payment authorisation.
STRANLEIGH is responsible for the products purchased, order fulfilment, customer support and applicable refunds.
Stripe provides payment processing services and does not replace STRANLEIGH as the seller of the products.
8. Shipping and Delivery
Shipping options, delivery estimates and applicable charges are communicated during the purchasing process.
We work with fulfilment and delivery partners to process customer orders.
For more information, please review our Shipping & Delivery Policy.
9. Returns and Refunds
Customers may have statutory rights to cancel eligible online purchases, return products and receive refunds.
These rights are explained in our Returns & Refunds Policy.
Nothing in these Terms and Conditions limits or excludes your statutory consumer rights.
10. Promotions and Discounts
STRANLEIGH may occasionally offer promotional discounts, special offers or limited-time campaigns.
Promotional terms will be communicated as part of the relevant offer.
Discounts may be subject to product availability and any clearly disclosed eligibility conditions.
Promotions do not remove statutory consumer rights.
11. Intellectual Property
Our brand identity, website design, written content, photographs, graphics and other protected materials may be owned by or licensed to STRANLEIGH.
Unauthorised reproduction or commercial exploitation of protected content is prohibited, except where permitted by applicable law.
12. Third-Party Services
Our website uses third-party services, including Shopify and Stripe.
Certain website features may be subject to the terms and privacy practices of those service providers.
We encourage customers to review the relevant policies where appropriate.
13. Website Availability
We aim to keep our website accessible and functioning properly.
However, uninterrupted access cannot be guaranteed.
Temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.
14. Limitation of Liability
Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful.
In particular, nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
Nothing in these Terms and Conditions affects your statutory consumer rights.
15. Privacy
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection legislation.
16. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our services, operations or legal requirements.
Updated versions will be published on our website.
Any changes will not retrospectively remove rights arising from existing purchases.
17. Governing Law
These Terms and Conditions are subject to applicable law.
Where mandatory UK consumer protection legislation applies, customers retain the rights and protections provided by that legislation.
Nothing in these Terms deprives consumers of mandatory protections available under the laws applicable to their purchase.
18. Contact Information
For questions about these Terms and Conditions, please contact:
STRANLEIGH
Customer Support: help@stranleigh.com